Frequently Asked Questions
Everything you need to know about Dr Paw Paw products, shipping, and more.
Are Dr Paw Paw products suitable for sensitive skin?
Yes, our multi-purpose balms and skincare products are formulated with natural ingredients like fermented pawpaw, aloe vera, and olive oil, making them gentle and effective for all skin types, including sensitive skin.
Is Dr Paw Paw a cruelty-free and vegan brand?
Absolutely. We are proud to be a PETA-approved cruelty-free brand. The majority of our range is also 100% vegan, containing no animal-derived ingredients.
How long does shipping take and what are the costs?
Standard shipping usually takes 3-5 business days. We offer free shipping on all orders over $40. For international orders, delivery times vary between 7-14 business days depending on the destination.
What is your return and refund policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return and receive a full refund.
Can I use the Multipurpose Balm on my hair?
Yes! Our balms are incredibly versatile. You can use them to smooth flyaways, seal split ends, or add a healthy shine to your hair, in addition to using them on lips, skin, and cuticles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.